Customer Care
At The Orphic Brand, every piece is created with exceptional care and attention to detail. We want you to love your purchase, and if something isn’t quite right, we’re here to help.
Returns
We accept returns on eligible items within 14 days of the delivery date.
To qualify for a return, items must be:
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Unworn, unwashed, and in their original condition.
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Free of stains, odors, makeup, perfume, or damage.
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Returned with all original tags and packaging.
Once your return is received and inspected, your refund will be processed to your original payment method within 5–10 business days.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
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Custom-designed garments
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Made-to-order pieces
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Sale or discounted items
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Gift cards
Exchanges
At this time, we do not offer direct exchanges. If you’d like a different size or item, please return your eligible purchase and place a new order.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at [your email] with your order number and photos of the item. We’ll work quickly to resolve the issue.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Privacy & Safety
The Orphic Brand values your privacy, assuring you that the information you consent to share in relation to our SMS and email marketing service. We only use this information to send you notifications in regards to: your order, abandoned cart, text marketing offers, email marketing offers, and transactional texts (requests for product and service reviews).
By consenting to The Orphic Brand's SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from.
You can also contact us at theorphicbrand@gmail.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
Payment Methods
Credit / Debit Cards
Zelle
Cash (In person drop off's ONLY)